Silver Level ProACTive Managed Services Plan

 

v  ProACTive Server Care

Ø  SAAZ Technology Platform ¹

Ø  24X7 NOC Monitoring Team ³

Ø  24X7 NOC Remote Support Team ⁶

Ø  Critical Issue Alert, Escalate and Fix ⁴

Ø  Security Patch Management

Ø  SNMP & POSIX Monitoring ⁵

Ø  Two Forms of Remote Control (RDP and LogMeIn)

Ø  Advanced Scripting Engine for Automating Windows Tasks

 

v  Total Desktop Care (TDC)

Ø  SAAZ Technology Platform ¹

Ø  24X7 NOC Preventative Maintenance Team ⁸

Ø  Two Forms of Remote Control (RDP and LogMeIn)

Ø  Security Patch Management

Ø  Advanced Scripting Engine for Automating Windows Tasks

 

v  Patch Management

Ø  Supported under the services above.

 

v  Daily Monitoring

Ø  Alerts and notifications from the NOC are monitored via email, telephone, and Support Portal.

 

v  Assigned Support Care Representative

Ø  Your primary point of contact to coordinate all your service & support needs.

 

v  4 Hours Remote Support

Ø  Remote support via LogMeIn to resolve reported problems

Ø  2 hour call back window and same day on-site emergency service (outside of contract).

 

v  Discounted on-site labor

Ø  A 5% Discount on our Standard and After Hours Labor Rate when a Service Plan is in effect and payments are current.

 

Typical Silver Level Pricing**

Setup Fees:

Ø  Base Installation: $500.00

Ø  For Each Additional Server: $50.00

 Monthly Recurring Charges:

Ø  For First 2 Servers and 10 Desktops: $500.00

Ø  For Each Additional Server: $35.00

Ø  For Each Additional Desktop: $4.50

Ø  Billed in Advance in 3 Month Increments.

 

**Subject to change without notice