Automation Concepts & Technologies, Inc. Blog

Welcome to our blog, full of IT tips and business technology best practices.

What are Tech Industry Giants Doing About COVID-19?

What are Tech Industry Giants Doing About COVID-19?

While COVID-19 has largely dominated the public awareness and created huge shifts and interruptions to businesses of all sizes, small businesses have clearly been impacted the most--essential and non-essential businesses alike. Of course, this doesn’t mean that large enterprises and corporations aren’t also affected. The difference is, these enterprises and corporations are sometimes better equipped to do something about it… which many have.

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Tip of the Week: Keeping Track of Your Own IT Isn’t Easy

Tip of the Week: Keeping Track of Your Own IT Isn’t Easy

Quick - when was the last time your routers were updated? Not sure? How about your servers, or every other piece of technology in your office?

The truth is, maintaining a business’ IT requires more than just running a virus scan every once and a while, or updating a mission-critical program on each workstation. It requires an in-depth understanding of each component and its history, assisted by the use of specialized tools and extensive record-keeping.

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The Value That Managed IT Services Bring to the Table

The Value That Managed IT Services Bring to the Table

We’re always trying to get our message out, sharing how our services can bring value to just about any kind of business - including nonprofits and municipalities - seeing as just about every business today relies on technology to some degree. Here, we wanted to demonstrate how that value can present itself through managed services.

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Is Your Business Ready for Managed IT Services?

Managed-Services

Technology is incredibly helpful and pervasive in many aspects of life, especially in business practices. Of course, this is assuming that this technology is working properly and not causing stress and frustration. In order to be fully productive your team must be sure the tools they need are functioning at 100%.

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What Value Do Managed Services Offer? Secondly, Support

What Value Do Managed Services Offer? Secondly, Support

It wasn't too long ago that we had to lug a computer into the shop to get it fixed if something were to go wrong with it. Frankly, with the pace that business is conducted at today, this approach simply isn’t effective for businesses any longer. Now, with the support of a managed service provider, support is available much more efficiently and affordably than ever.

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Five Reasons Managed Services Even Work Well for Small Businesses

Five Reasons Managed Services Even Work Well for Small Businesses

Consider something for a moment: aside from their size and the resources at their disposal, what makes a small to medium-sized business so different from a large, enterprise-sized one? If you really consider it, there isn’t all that much. This is why many SMBs have turned to managed services… to receive IT support comparable to what the large businesses get.

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Automating Network Monitoring for Best Results

Automating Network Monitoring for Best Results

Some parts of running your business’ infrastructure involve a lot of time… time that you simply don’t have in the day. Applying patches, monitoring network traffic, and updating software solutions are all the usual culprits. In light of this, we recommend that businesses implement a solution that allows for management to occur remotely, as it can provide a great benefit for businesses with both limited workforces and budgets.

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We Break Down Break/Fix

We Break Down Break/Fix

In business today outsourcing your IT management or project management is routine. It wasn’t always so. For the first couple of decades of IT for business, that was the only way you were going to get a piece of technology up and working again without massive capital investment. Today, we will take a look at the break/fix method to IT management and how it is far more expensive than you may think.

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Here’s How Companies Struggle with IT Security

Here’s How Companies Struggle with IT Security

No business can be successful if it’s constantly suffering from data breaches. Therefore, you should take measures to mitigate the issues caused by these threats before they present themselves. Here are four of the biggest issues your business could face in the field of network security.

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What To Do When You’ve Had Enough of Your Broken Technology

What To Do When You’ve Had Enough of Your Broken Technology

Chances are that you’ve dealt with the following scenario: You are working along fine and you try to open an application only to be rebuked by an error message on the screen that tells you that there is some type of critical error. You close that out hoping that it was a one-time exception, but nope, it pops up again. You think to yourself, “Why does this always happen?”

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Fake Tech Support Knows Way More than It Should

Fake Tech Support Knows Way More than It Should

Tech-support scammers traditionally are people who dial random numbers and try to convince the people on the other end of the phone that their computer has problems and they can fix them if the user allows them to remote into the device. They use tactics that are as generic and vague as possible, to avoid having to mention any specifics; and, since some people (especially those who have computers that are a few years old) find that their system’s performance is sluggish, they will give these people access. This typically ends in disaster.

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How Much Time Do You Spend Managing Vendors?

How Much Time Do You Spend Managing Vendors?

Vendors… how many do you have to deal with? Chances are, quite a few. Now consider how much time is spent managing each of them. Wouldn’t it be nice if there was some way to reduce this time to effectively nothing? Well, we have some good news for you.

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Managed IT is a Great Way to Improve Your Business' Productivity

Managed IT is a Great Way to Improve Your Business' Productivity

IT is meant to help your business function more smoothly, not hinder operations. This is the cornerstone of the way that most organizations need to think about technology maintenance. Unfortunately, there are some organizations that either don’t have dedicated IT support, or waste valuable time and resources working with break-fix providers who don’t have their business’s best interests in mind. To keep your organization from falling victim to these practices, you should consider managed IT for your technology maintenance.


Here are three ways that managed IT services can help your business improve operations.

Managed IT Lowers Costs
Let’s say that you don’t have a dedicated IT department that resolves issues as they happen, as it is rather expensive. You generally only contact tech support when you have already experienced a problem, reacting to an issue rather than preventing it altogether. This is what managed IT services attempt to resolve. By taking proactive measures that keep issues from happening in the first place, you spend less on hardware replacement, service fees, and downtime, making it practically imperative if you want to cut unnecessary costs. It’s like having a full in-house IT department without paying all of their salaries.

Managed IT is Hands Off
One of the biggest perks of managed IT is that the issues are often resolved without you even knowing they existed in the first place. Through the power of remote monitoring and management, your managed IT provider can keep an eye on your systems without even being on-site, which allows them to identify and resolve the issue as quickly as possible. Rest assured that you will be notified of major issues that need your attention and awareness, but know that most problems can be resolved without an on-site visit.

Managed IT is Flexible
There are so many services offered by managed IT providers that you can practically pick and choose the perfect service level agreement that suits your needs. Whether you need something as simple as implementing a new email solution or the management of an entire infrastructure, managed IT services has a solution that can make your organization’s operations run just the way you want them to--if not better!

Your business shouldn’t be wasting time managing its own IT infrastructure--not when you have much more important things to be doing. After all, you’re a business owner, and you need to be running your business, not focused on resolving technology problems. Still, this doesn’t diminish the importance of proper IT maintenance. Managed IT services from Automation Concepts & Technologies, Inc. is one of the many opportunities your organization has to improve your return on investment for your technology. To learn more, reach out to us at (508) 622-5100.

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Worry Less With Hardware-as-a-Service

Worry Less With Hardware-as-a-Service

Your business relies on mission-critical hardware that keeps its infrastructure running, including servers, workstations, and networking components. However, these pieces of technology require maintenance in order to function properly, and replacement every so often to keep the risk of downtime and hardware failure to a minimum. Thankfully, modern managed IT services have yielded a solution to this issue that can make managing your hardware infrastructure as easy as possible: Hardware as a Service.

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3 Common Reasons Businesses Fail an IT Audit

3 Common Reasons Businesses Fail an IT Audit

While many may consider an audit of any kind to be a pain in the neck or worse, they can actually be an effective way to ensure that businesses are following best practices and remaining compliant. After all, nobody wants to be the company that failed an audit. Despite this, many companies aren’t up to standard where their IT is concerned, and it has an impact.

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You Deserve an IT Provider that Cares as Much as You Do

You Deserve an IT Provider that Cares as Much as You Do

Two major concerns of every business owner are the protection of their company and making sure their technology does what it’s supposed to do. It can be overwhelming to manage these two aspects on your own, which makes outsourcing the security and maintenance of your IT such an attractive option.

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How to Get "All You Can Eat” IT Support Without Overspending

How to Get "All You Can Eat” IT Support Without Overspending

Let’s say you get a bill in the mail for technology support, but you don’t necessarily know why you got it. Pretty troubling, right? Clearly someone in your organization isn’t privy about the proper method of getting help for their technology, but if you regularly work with a break-fix IT provider, this kind of correspondence (and cost) is unavoidable. Thankfully, there’s a simple solution to make sure that something like this doesn’t happen again.


The aforementioned scenario is created when you expect your employees to contact tech support when they are experiencing an issue, rather than contacting someone within your organization. If your company doesn’t have someone dedicated to IT support, they might be left with no choice but to reach out to someone who can help them, whether it’s in your budget or not; especially if it means completing a project on time. How can you keep your organization from being surprised by hefty IT support invoices?

It’s clear that working with a managed service provider who offers help desk support is better for your business. Managed IT providers like Automation Concepts & Technologies, Inc. charge only a flat monthly rate based on your service level agreement, rather than unexpected bills for unexpected support. You don’t have to worry about a stray call from an employee accruing extra charges since, as the call is covered under your service level agreement.

Consider how much can change simply by looking at your help desk solution in a different way. If your organization is billed per call for IT help, your employees might hesitate to reach out when something goes wrong. While these intentions are noble, IT issues that go ignored can escalate into full-fledged problems that can eventually cause downtime. Workers using machines that suffer from performance issues will be less productive, causing long-term problems and creating stress for your workforce.

Give Your Staff “All You Can Eat” IT Support
A good solution to the IT support conundrum is to give your staff access to unlimited IT support so that they can get the most out of their technology and perform their tasks with minimal issue. You want an IT provider that isn’t billed per call, but one that costs a set rate every month. This means that you can effectively get as much support as you want and/or need for no extra cost. This is extraordinarily important if you want a predictable IT budget.

But How Can You Get this Kind of IT Assistance?
We know a reliable way to make sure that your business never has trouble accessing trained IT professionals. Automation Concepts & Technologies, Inc. wants to help your organization get past the problem of a limited IT budget through affordable monthly payments for all-you-can-eat IT support. With a help desk solution from Automation Concepts & Technologies, Inc., you’ll never be left wanting more with your IT support. Gorge yourself on our expertise and use it to further your business’s operations.

To learn more, reach out to us at (508) 622-5100.

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3 Ways Outsourced IT Helps Companies Better Manage Their Technology

3 Ways Outsourced IT Helps Companies Better Manage Their Technology

When was the last time you had to reach out to IT support, only to have to wait for the tech to drive to your office and resolve the problem far too late? This is a common occurrence amongst business owners, and if your technology is mission-critical, you can’t afford to deal with more downtime than necessary. How can your business more effectively take advantage of technology support? A remote monitoring and maintenance solution may be just what you need.


Remote monitoring and maintenance allows your business to get the help you need, when you need it. An outsourced provider can keep an eye on your business’s systems for any discrepancies and address them without an on-site visit. There are plenty of benefits that your organization can reap from a remote monitoring and maintenance service.

Resource Allocation
When you have components and applications across your network infrastructure being accessed by your entire workforce, it can be tricky to make sure that everything is working to your specifications. When you have remote monitoring and maintenance, resources can be adjusted as needed to ensure maximum functionality.

Threat Management
Unless you have eyes on your network at all times, chances are that a threat could slip into your infrastructure and remain undetected for some time. Thanks to remote monitoring and maintenance technology, it’s possible to discover threats before they manifest into problems and root them out. Furthermore, you can detect telltale signs of hardware failure and take preventative measures before something goes wrong.

Patching and Security Updates
One of the most valuable services offered through remote monitoring and maintenance is the ability to patch and apply security updates as they’re released. This can be challenging for a small company that may not have the time or resources available to deploy patches, so it makes the most sense for an outsourced provider to administer them. This way, you can be sure that you never miss an update again.

You might be surprised to hear that most problems that your technology experiences can be resolved remotely, without the need for a costly on-site visit. Therefore, it makes the most sense for your organization to invest in remote monitoring and maintenance, as it’s a mutually beneficial service for both your organization and your provider. You don’t have to pay for the time that the tech spends on the road to reach your office, and they don’t have to saddle up for an on-site visit. Granted, some problems simply can’t be resolved remotely and require an on-site visit, but the fact remains that the more problems that you can fix remotely, the better. Trust us--your budget will thank you.

Automation Concepts & Technologies, Inc. can help your business get started with remote monitoring and maintenance. To learn more, reach out to us at (508) 622-5100.

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Managed IT is a Valuable Solution to Your Technology Woes

Managed IT is a Valuable Solution to Your Technology Woes

When your organization is suffering with failing computer hardware, you will almost certainly experience increased downtime that will result in operational inefficiency and an overall lack of productivity. In order to keep your business technology properly working for you, you will need access to knowledgeable technicians and their years of IT expertise.


Two problems that most organizations have with this is that either their IT department has completely maxed out its resources, or your organization doesn't have an IT department. Since easy access to an IT helpdesk may not seem like a necessary expense for the modern office, it is often overlooked; usually, at a detriment to the organization. As more technology gets introduced, IT problems are inevitable and Automation Concepts & Technologies, Inc.’s IT services can present real value to any small and mid-sized business struggling with downtime as a result of ineffective IT.

It’s a safe bet that you don’t think about most of the technology that your organization uses. Of course you have your computers (servers and workstations), and people are always on their phones, which if they are using the network, require Wi-Fi (routers). Your average employee doesn’t pay any mind to the other parts of your network infrastructure that all come at a substantial cost and will fail at some juncture. We understand the balancing act.

At Automation Concepts & Technologies, Inc., we offer several IT-related services that hold value for any organization having problems with their IT. Our first consultation will be a complete assessment of your computing infrastructure. We comb over your technology to see that every essential component of your company’s IT is working as intended. Using the information that we gather from this assessment, we will then build a roadmap to provide you the support and innovation you need to get to where you are going.

Our managed IT services package includes complete remote support of your network and computing infrastructure (servers and workstations), IT consulting, hardware and software support, vendor support, comprehensive network security, and a potentially business-saving backup and disaster recovery solution.

If, after the consultation, you believe, as we do, that managed IT services can help your business see more uptime, higher degrees of productivity, and access to some of today’s most innovative technology, give us a call at (508) 622-5100. We can provide you with the peace of mind that with your network and infrastructure are properly managed so you can again focus on what’s important to you: your business.

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Outsource Your IT to the Pros and Stop Doing IT the Hard Way

Outsource Your IT to the Pros and Stop Doing IT the Hard Way

How often does your technology experience trouble? If your business is constantly dealing with technical hiccups, your assets that are meant to be a boon to your organization, can quickly become a nuisance that holds you back. How can you take better care of your technology, and use it to usher in a new era of productivity?

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About Automation Concepts & Technologies, Inc.

Automation Concepts & Technologies, Inc. strives to provide the best comprehensive IT, Computer, and Networking services to small businesses. We can handle all of your organization's technology challenges, starting with planning, implementing, and supporting the IT solutions that are critical to your growth and success. Learn More

(508) 285-5080

130 South Washington Street
North Attleboro, Massachusetts 02760